General
Yes, we are physically present in Ramnagar, Varanasi.
You can either write to us at support@kashikari.co.in or you can text us in Whatsapp at +919990396732. You can also reach us by calling at +919990396732. Any day between 7:30 am to 12:00 am IST. We will try to assist you in every way possible.
Please add the products to your shopping cart and proceed to checkout. Update the billing and shipping charges and proceed further to make the payment.
You can text us in Whatsapp at +919990396732 or you can also reach to us by calling at +919990396732 any day between 7:30 am to 12:00 am IST. We will try to assist you in every way possible to help you choosing your products.
At Kashikari, the online collections are exclusive designs and we have only one quantity of each. Once a product is sold out. We will not be able to get the same saree back in stock.
There are only four types of natural silk produced around the world like Mulberry silk, Eri silk, Tussar silk, and Muga silk. The Mulberry silk has the highest contribution around as much as 90% of silk production, with the mulberry silkworm generally being regarded as the purest silk to be found.
A saree is a beautiful garment that represents Indian tradition and culture that consists 5.5 + 1 mtr
Banarasi Silk is a pure variant of Silk originating from the beautiful city of Varanasi in Uttar Pradesh, India. From the old times, Banarasi sarees are crafted exclusively for royalty families each Banarasi sari was created from real gold and silver threads, taking as much as a year to make a beautiful Banarasi silk saree.
Yes, we have silk by silk, silk by cotton, cotton by cotton.
We have semi-stitched Lehengas with unstitched blouses. Please read the product description for details.
Yes, seasonal offers are always there. Keep on checking Kashikari website for exciting offers and great deals.
No, we don’t have a gift-wrapping feature available.
No, we do not have this feature available. However, there is a Zoom-In Option for you to take a closer look at the sarees.
All the products at Kashikari are hand-crafted and specially created and handpicked for you. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints, or embroideries of the product image you see on your monitor / mobile phone screens/laptops, etc, and the actual product.
You can share the product using the browser link through SMS/WhatsApp etc.
For any discounts and fresh arrivals, a notification will be sent out if you enable the notifications.
Unfortunately, there are no certificates available for authentication. But our sarees are sourced from native weavers and are the best of quality. For the real zari we provide you certificate and along with silk mark, handloom mark and G.I marks.
You can write to us for more queries at support@kashikari.co.in
If the product is marked sold out you will not be able to order the product, however, we insist you keep checking our website if the product is in stock.
Silk Mark is a certificate issued by Govt of India for authentic handloom silk saree.
There could be a minor difference as these product pictures are shot with professional cameras in the studio.
Shipping, Order Tracking & Delivery
Please find our shipping policy here
Pending / Pending Payment – Payment was unsuccessful
Processing – Payment Successful, yet to be shipped
Shipment on Transit – Order has been shipped from our warehouse
Cancelled – Order has been cancelled due to non-payment
Closed – Successful order cancelled based on customer request and refund has been initiated
We will keep updating you regarding your Order status through email from support@kashikari.co.in, wherein you will receive email notifications for
- a) Successful placement of order.
- b) Tracking details once the order is dispatched.
- c) Order Cancelled.
In case of any queries relating to the order, our customer care service is available on all the week days between 9.30am to 6.30 pm IST. Or you can email your query to support@kashikari.co.in
We offer worldwide shipping for our customers.
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations.
We use all couriers’ services for order shipments
The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.
Payment
We accept credit/debit cards, net banking, UPI transaction to make payment online.
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Please write an email to us at support@kashikari.co.in with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
Cancellations and Modifications
We accept cancel requests only in case the order is not processed. We will have the order cancelled and process refund. We will not be able to cancel orders, if they are already processed.
You can drop an email at support@kashikari.co.in requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.
Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at support@kashikari.co.in requesting to change/modify the shipping address and we can change it, provided the order is not in transit. For international orders, we will not be able to change the shipping address.
If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at support@kashikari.co.in requesting for the same.
Once an order is cancelled, the refund will be initiated and processed within 7-10 working days.
Yes, total order amount will be refunded as prices are inclusive of it. However, we will be deducting the transaction fee charged by the bank.
Returns and Exchange
Please find our Return and Exchange Policy here
In case of online purchases, all the returns should be sent to support@kashikari.co.in
We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases. Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done within 7 days from receipt of product for another product of similar or higher value. Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which, when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.
We accept returns only in case of any damage/defects in the saree. Hence sarees without any defect or damage cannot be accepted. Kashkari shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.
Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.
We will arrange for returns if in case the delivered item has a damage or defect. Please note that product should be return through our courier partner only. If customer is using any other service provider, they are not entitled to any refund.
Kashikari shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Kashkari shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails. If not satisfied with the return request raised, the request will be declined. Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.
For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount.